Legal

Terms of Service

Last updated: April 13, 2026

These Terms of Service (“Terms”) govern your use of Velox Digital's website design, development, maintenance, and SEO services (collectively, “Services”), provided by Velox Enterprises LLC, a New Mexico limited liability company (“Velox,” “we,” “us,” or “our”).

By purchasing Services or submitting an intake form, you (“Client” or “you”) agree to these Terms. If you do not agree, do not purchase or use our Services.

1. Services

Velox provides custom website design and development, monthly website hosting and maintenance, search engine optimization (SEO) add-ons, and CRM and client management tools, as described in your order confirmation or statement of work.

Specific deliverables, page counts, and timelines are defined at order time. Work outside that scope requires a written change order and may be billed at an additional hourly rate.

2. Fees and Payment

2.1 Setup Fee

A one-time setup fee is due before project kickoff. Current rates: Starter (1–3 pages) $399; Growth (4–7 pages) $699; Pro (8–15 pages) $999; Enterprise (15+ pages) starting at $1,499. Rates may change for future projects; your confirmed rate is locked at the time of purchase.

2.2 Monthly Fees

Hosting and maintenance fees are billed monthly in advance starting on the date your site goes live or 30 days after project kickoff, whichever comes first. Current monthly rates: Starter $79/mo; Growth $99/mo; Pro $129/mo; Enterprise $149/mo. SEO add-on: $149–$249/mo depending on tier. CRM add-on: $299–$799/mo depending on tier.

2.3 Auto-Renewal

Monthly subscriptions renew automatically. You may cancel at any time with 30 days' written notice to hello@veloxenterprises.com. Cancellation takes effect at the end of the current billing cycle.

2.4 Late Payment

Amounts overdue by more than 10 days accrue interest at 1.5% per month. Velox may suspend hosting upon 14 days' written notice if payment remains overdue.

3. Refund Policy

3.1 Setup Fee Refund

If Velox has not delivered a draft website within 14 calendar days of project kickoff (defined as receipt of your setup fee and required content), you may request a full refund of the setup fee. Once a draft has been delivered, the setup fee is non-refundable.

3.2 Monthly Fees

Monthly hosting, maintenance, SEO, and CRM fees are non-refundable. Cancelling mid-cycle does not entitle you to a prorated refund for the remainder of that cycle.

3.3 Refund Requests

To request an eligible refund, email hello@veloxenterprises.com with your order ID and reason. We will process approved refunds within 10 business days.

4. Client Responsibilities

You agree to:

Deliver required content (text, images, logos) within 14 days of project kickoff
Designate one point of contact with authority to approve deliverables
Respond to Velox's questions within 3 business days
Ensure all content you provide is original, licensed, or in the public domain and does not infringe any third-party rights
Keep payment information current in Stripe

Delays caused by late content delivery extend the project timeline by the equivalent number of days. Velox is not liable for timeline overruns caused by Client.

5. Intellectual Property

Upon full payment of all fees, Velox assigns to you all rights in the custom visual designs and written copy created specifically for your site. Velox retains all rights in its proprietary tools, templates, frameworks, and underlying code libraries, and grants you a perpetual royalty-free license to use them solely in connection with your delivered site.

You retain full ownership of all content, images, and brand assets you provide. You grant Velox a limited license to use your materials solely to perform the Services and, upon completion, to display your site in Velox's portfolio.

6. Warranties and Disclaimers

Velox warrants that Services will be performed in a professional and workmanlike manner. Velox does not warrant specific search engine rankings, traffic levels, or revenue outcomes. SEO results depend on factors outside Velox's control including search algorithm changes and competitor activity.

Except as expressly stated above, Services are provided “as is” without any warranty of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.

7. Limitation of Liability

To the maximum extent permitted by law, Velox's total liability for any claim arising under these Terms shall not exceed the total fees you paid to Velox in the 3 months preceding the claim. Velox is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data.

8. Indemnification

You agree to indemnify and defend Velox from any third-party claim arising from: (a) content or materials you provide; (b) your use of the Services in violation of these Terms or applicable law; or (c) your products, services, or business operations.

9. Termination

Either party may terminate the monthly Services with 30 days' written notice. Velox may terminate immediately upon written notice if you materially breach these Terms and fail to cure within 7 days of notice. Upon termination, Velox will provide a reasonable transition period (up to 30 days) during which your site remains live, then remove it from Velox infrastructure. You are responsible for migrating your site to another host.

10. Governing Law and Disputes

These Terms are governed by the laws of the State of New Mexico, without regard to conflict of law principles. Any dispute that cannot be resolved informally shall be submitted to binding arbitration under JAMS Streamlined Arbitration Rules, conducted in New York, NY or remotely. Class actions and class arbitrations are waived. Nothing prevents either party from seeking injunctive relief in a court of competent jurisdiction.

11. Changes to These Terms

We may update these Terms from time to time. We will email you at least 14 days before material changes take effect. Continued use of Services after changes take effect constitutes acceptance. If you do not agree, you may cancel in accordance with Section 9.

12. Contact

Velox Enterprises LLC
500 8th Ave FRNT 3, New York, NY 10018
hello@veloxenterprises.com